Terms & Conditions
Here at River Junkie Tours, we work with a number of third-party accommodation & travel providers to offer a wide range of tours throughout Sabah as well as providing our own guides & vehicles in a number of locations. Our standard terms & conditions have been prepared in accordance with the terms we receive from our third-party suppliers and may be periodically updated. These terms apply to all new bookings made from 1st June 2020.
River Junkie Tours Standard Terms & Conditions
1. PAYMENT TERMS
Deposit & balance
A 50% deposit is required by the due date stated in your booking confirmation to secure your reservation. Balance payment is due 45 days prior to arrival. For bookings starting within 45 days of arrival, full payment is due at the time of booking.
Room blockings
Third-party accommodation providers will sometimes only allow us to hold your accommodation booking without payment for a short period of time before releasing the reservation. Failure to pay within the deadlines provided in your booking confirmation may result in your reservation being cancelled. If you need additional time to complete your payment, please seek advice from your travel consultant.
A 50% deposit is required by the due date stated in your booking confirmation to secure your reservation. Balance payment is due 45 days prior to arrival. For bookings starting within 45 days of arrival, full payment is due at the time of booking.
Room blockings
Third-party accommodation providers will sometimes only allow us to hold your accommodation booking without payment for a short period of time before releasing the reservation. Failure to pay within the deadlines provided in your booking confirmation may result in your reservation being cancelled. If you need additional time to complete your payment, please seek advice from your travel consultant.
2. PAYMENT METHODS
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Overseas payments: Payments from outside Malaysia can be made in your home currency via Flywire. Once your booking is confirmed, you will received a link to the secure Flywire payment portal where you can choose your preferred payment method depending on your country of residence. Options will typically include bank transfer, credit card or PayPal plus popular country specific options such as AliPay or Union Pay in China.
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Payments from within Malaysia: If you have a Malaysian bank account, the cheapest & easiest way to pay is via bank transfer to our Maybank account. You may also opt to pay using Visa or Mastercard, subject to a 3% processing fee. To process your card payment you will need to complete a credit card authorisation form and return to us via email.
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3. CANCELLATIONS
Mount Kinabalu & Turtle Island
All payments made for Mount Kinabalu climbing packages & Turtle Island tours are strictly non-refundable. This is due to the terms & conditions of our third-party accommodation providers. Please ensure that you have adequate travel insurance to cover you in case of unavoidable cancellations.
All other reservations
If you wish to cancel your reservation, please inform us in writing, the following cancellation fees apply:
- Cancellation more than 90 days prior to arrival: 10% cancellation fee
- Cancellation 90 - 45 days prior to arrival: 25% cancellation fee
- Cancellation 44 – 31 days prior to arrival: 50% cancellation fee
- Cancellation 30 days or less prior to arrival: 100% cancellation fee
Cancellation fees are calculated based on the total cost of your package and the remaining balance will be refunded to your bank account. If your reservation includes an overnight stay at Turtle Island and/or a Mount Kinabalu climbing package then additional costs will apply to cancel this portion of your reservation and will be deducted from the amount refunded.
In many cases you will be able to choose to postpone your booking for free instead of incurring a cancellation fee, please just contact us to work out the best option for your situation.
All payments made for Mount Kinabalu climbing packages & Turtle Island tours are strictly non-refundable. This is due to the terms & conditions of our third-party accommodation providers. Please ensure that you have adequate travel insurance to cover you in case of unavoidable cancellations.
All other reservations
If you wish to cancel your reservation, please inform us in writing, the following cancellation fees apply:
- Cancellation more than 90 days prior to arrival: 10% cancellation fee
- Cancellation 90 - 45 days prior to arrival: 25% cancellation fee
- Cancellation 44 – 31 days prior to arrival: 50% cancellation fee
- Cancellation 30 days or less prior to arrival: 100% cancellation fee
Cancellation fees are calculated based on the total cost of your package and the remaining balance will be refunded to your bank account. If your reservation includes an overnight stay at Turtle Island and/or a Mount Kinabalu climbing package then additional costs will apply to cancel this portion of your reservation and will be deducted from the amount refunded.
In many cases you will be able to choose to postpone your booking for free instead of incurring a cancellation fee, please just contact us to work out the best option for your situation.
4. POSTPONEMENT / AMENDMENT
Mount Kinabalu – Via Ferrata
Climbers booked to stay at Pendant Hut (Via Ferrata) may postpone their climb up to 60 days prior to arrival, subject to an admin fee of RM100 per person. Your new climbing date must be within 12 months of your original date and any package rate changes will apply. Name changes may be requested subject to an admin fee of RM100 per climber.
All other Mount Kinabalu climbing packages
Date changes are not permitted. Name changes may be requested up to 7 days prior to arrival subject to an admin fee of RM100 per climber.
Turtle Island
Date changes are not permitted. Names may be changed free of charge up to 7 days prior to arrival.
Borneo Rainforest Lodge, Sukau Rainforest Lodge & Tabin Wildlife Resort
Date & name changes are permitted and free of charge if communicated to us at least 90 days in advance, your new travel dates must be within 12 months of your original booking. For date or name change requests within 90 days of arrival, please contact us and we will do our best to assist you.
All other bookings
In the event you are unable to come, and inform us a minimum of 7 days prior to your confirmed arrival date, we will credit any payments made towards a future booking up to a maximum of 12 months from the start date of your original booking.
Climbers booked to stay at Pendant Hut (Via Ferrata) may postpone their climb up to 60 days prior to arrival, subject to an admin fee of RM100 per person. Your new climbing date must be within 12 months of your original date and any package rate changes will apply. Name changes may be requested subject to an admin fee of RM100 per climber.
All other Mount Kinabalu climbing packages
Date changes are not permitted. Name changes may be requested up to 7 days prior to arrival subject to an admin fee of RM100 per climber.
Turtle Island
Date changes are not permitted. Names may be changed free of charge up to 7 days prior to arrival.
Borneo Rainforest Lodge, Sukau Rainforest Lodge & Tabin Wildlife Resort
Date & name changes are permitted and free of charge if communicated to us at least 90 days in advance, your new travel dates must be within 12 months of your original booking. For date or name change requests within 90 days of arrival, please contact us and we will do our best to assist you.
All other bookings
In the event you are unable to come, and inform us a minimum of 7 days prior to your confirmed arrival date, we will credit any payments made towards a future booking up to a maximum of 12 months from the start date of your original booking.
5. REFUNDS
Mount Kinabalu
No refunds are available for Mount Kinabalu climbing packages, this includes if you are unable to reach the summit on your chosen climbing date or are unable to partake in or complete the Via Ferrata activity due to weather, illness, injury or any other reason.
Turtle Island
No refunds are available for Turtle Island packages, this includes if you are unable to reach Selingan Island due to mechanical failure, weather, illness, injury or any other reason.
All other bookings
Any applicable refunds for tours cancelled prior to arrival will be provided via bank transfer within 14 days and are subject to deduction of above mentioned cancellation fees & bank transfer fees.
No refunds are available for Mount Kinabalu climbing packages, this includes if you are unable to reach the summit on your chosen climbing date or are unable to partake in or complete the Via Ferrata activity due to weather, illness, injury or any other reason.
Turtle Island
No refunds are available for Turtle Island packages, this includes if you are unable to reach Selingan Island due to mechanical failure, weather, illness, injury or any other reason.
All other bookings
Any applicable refunds for tours cancelled prior to arrival will be provided via bank transfer within 14 days and are subject to deduction of above mentioned cancellation fees & bank transfer fees.
6. HEALTH, SAFETY & INSURANCE
We take the health & safety of our guests very seriously and ask that you declare any pre-existing medical conditions that may affect you ability to undertake your chosen tour. In particular, all Mount Kinabalu climbers are recommended to get a medical check-up prior to attempting the climb. Medical certificates may be required for Via Ferrata climbers with pre-existing conditions, please declare any pre-existing medical conditions when booking your Mount Kinabalu climb.
We strongly advise taking out personal accident & travel insurance to cover delays, personal accidents, loss of baggage, unavoidable cancellation and unexpected change of travel plans
We strongly advise taking out personal accident & travel insurance to cover delays, personal accidents, loss of baggage, unavoidable cancellation and unexpected change of travel plans
7. LIABILITY
By joining a River Junkie Tour, you agree that you are responsible for your own personal safety, are willingly participating in the tour or service at your own risk and that we, River Junkie Tours, shall be exempted from liability for loss, injury, damage to property, personal accidents, delays, irregularities or any other occurrence beyond our control.
