Terms & Conditions
Here at River Junkie Tours, we work with a number of third-party accommodation & travel providers to offer a wide range of tours throughout Sabah as well as providing our own guides & vehicles in a number of locations. Our standard terms & conditions have been prepared in accordance with the terms we receive from our third-party suppliers and may be periodically updated. These terms apply to all new bookings made from 1st June 2020.
River Junkie Tours Standard Terms & Conditions
1. PAYMENT TERMS
Deposit & balance
A 25% deposit is required by the due date stated in your booking confirmation to secure your reservation. Balance payment is due 45 days prior to arrival. For bookings starting within 45 days of arrival, full payment is due at the time of booking.
Room blockings
Third-party accommodation providers will sometimes only allow us to hold your accommodation booking without payment for a short period of time before releasing the reservation. Failure to pay within the deadlines provided in your booking confirmation may result in your reservation being cancelled. If you need additional time to complete your payment, please seek advice from your travel consultant.
A 25% deposit is required by the due date stated in your booking confirmation to secure your reservation. Balance payment is due 45 days prior to arrival. For bookings starting within 45 days of arrival, full payment is due at the time of booking.
Room blockings
Third-party accommodation providers will sometimes only allow us to hold your accommodation booking without payment for a short period of time before releasing the reservation. Failure to pay within the deadlines provided in your booking confirmation may result in your reservation being cancelled. If you need additional time to complete your payment, please seek advice from your travel consultant.
2. PAYMENT METHODS
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Overseas payments: Payments from outside Malaysia can be made in your home currency via Flywire. Once your booking is confirmed, you will received a link to the secure Flywire payment portal where you can choose your preferred payment method depending on your country of residence. Options will typically include bank transfer, credit card or PayPal plus popular country specific options such as AliPay or Union Pay in China.
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Payments from within Malaysia: If you have a Malaysian bank account, the cheapest & easiest way to pay is via bank transfer to our Maybank account. You may also opt to pay using Visa or Mastercard, subject to a 3% processing fee. To process your card payment you will need to complete a credit card authorisation form and return to us via email.
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3. POSTPONEMENTS & CANCELLATIONS
POSTPONEMENT
Covid-19 related travel issues
In the event that you are unable to travel due to covid-19 related travel issues such as border closures, flight cancellations or testing positive for Covid-19 then you may request to postpone your booking to a later date. Any price difference between your old & new dates and/or rescheduling fees imposed by the accommodation providers will be applicable and is to be paid at the time of re-booking.
CANCELLATION
Mount Kinabalu & Turtle Island
All payments made for Mount Kinabalu climbing packages & Turtle Island tours are strictly non-refundable. This is due to the terms & conditions of our third-party accommodation providers. You may however postpone your trip in the event you are unable to travel due to Covid-19.
All other reservations
If you wish to cancel your reservation, please inform us in writing, the following cancellation fees apply:
- Cancellation up to 45 days prior to arrival: 25% cancellation fee
- Cancellation 44 – 31 days prior to arrival: 50% cancellation fee
- Cancellation 30 days or less prior to arrival: 100% cancellation fee
Cancellation fees are calculated based on the total cost of your package and the remaining balance will be refunded to your bank account. If your reservation includes an overnight stay at Turtle Island and/or a Mount Kinabalu climbing package then additional costs will apply to cancel this portion of your reservation and will be deducted from the amount refunded.
Covid-19 related travel issues
In the event that you are unable to travel due to covid-19 related travel issues such as border closures, flight cancellations or testing positive for Covid-19 then you may request to postpone your booking to a later date. Any price difference between your old & new dates and/or rescheduling fees imposed by the accommodation providers will be applicable and is to be paid at the time of re-booking.
CANCELLATION
Mount Kinabalu & Turtle Island
All payments made for Mount Kinabalu climbing packages & Turtle Island tours are strictly non-refundable. This is due to the terms & conditions of our third-party accommodation providers. You may however postpone your trip in the event you are unable to travel due to Covid-19.
All other reservations
If you wish to cancel your reservation, please inform us in writing, the following cancellation fees apply:
- Cancellation up to 45 days prior to arrival: 25% cancellation fee
- Cancellation 44 – 31 days prior to arrival: 50% cancellation fee
- Cancellation 30 days or less prior to arrival: 100% cancellation fee
Cancellation fees are calculated based on the total cost of your package and the remaining balance will be refunded to your bank account. If your reservation includes an overnight stay at Turtle Island and/or a Mount Kinabalu climbing package then additional costs will apply to cancel this portion of your reservation and will be deducted from the amount refunded.
4. HEALTH, SAFETY & INSURANCE
We take the health & safety of our guests very seriously and ask that you declare any pre-existing medical conditions that may affect you ability to undertake your chosen tour. In particular, all Mount Kinabalu climbers are recommended to get a medical check-up prior to attempting the climb. Medical certificates may be required for Via Ferrata climbers with pre-existing conditions, please declare any pre-existing medical conditions when booking your Mount Kinabalu climb.
We strongly advise taking out personal accident & travel insurance to cover delays, personal accidents, loss of baggage, unavoidable cancellation and unexpected change of travel plans
We strongly advise taking out personal accident & travel insurance to cover delays, personal accidents, loss of baggage, unavoidable cancellation and unexpected change of travel plans
5. LIABILITY
By joining a River Junkie Tour, you agree that you are responsible for your own personal safety, are willingly participating in the tour or service at your own risk and that we, River Junkie Tours, shall be exempted from liability for loss, injury, damage to property, personal accidents, delays, irregularities or any other occurrence beyond our control.
